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Customer Testimonials 

I wanted to put this page on my site because I know that when I am shopping on the Internet, it's hard for me to get an impression about the company that I am considering buying from. I saw a page like this one on an extended car warranty web site; I felt that since I was spending  a large amount of money I needed more information, or at least a feeling that I could trust them with my money before proceeding with a company that I never dealt with before.

 I contacted some of the customers on the page, and asked them some questions. From their response,  I then felt  that  I received the confidence and information to go ahead with the purchase. And it was a good decision.

As of this date I have receive no bad comments. I'm not sure what I will do when I do get one. You will have to stay tuned.*

Sincerely,
Marcus Miller

P.S. Please only contact a couple of people from your area. They have been gracious enough to allow me to post their e-mail addresses. I don't want to overwhelm them with e-mails. Thank you.

 

July 2008, WA

CLICK HERE TO SEE KEN'S PICTURES Marcus Thank you for your help in selecting a heat pump for our pool. We live in the cascade foothills and our source for heating the pool prior to the heat pump was a propane heater.    Our propane bills went from $1,000 per month in the winter before we built the pool to $5,000 per month after we installed the pool. To be sure it is a nice pool – It won an award as the best new residential concrete pool in the state of Washington for 2008 by the concrete industry.  However I felt that $4,000 was too much to heat a swimming pool. That is when I called you. After getting the dimensions of our pool it is 22ft by 44ft you recommended the Jandy AE 3000 TR heat pump at a delivered cost of just about one month’s propane bill. I installed the heat pump this winter and I set it to 87 degrees I lowered the propane temp to 82 degrees. I found that the heat pump worked great whenever the outside temp was over 50 and that even in the coldest Washington weather the propane almost never came on. What that equated to is our propane bill went from $5,000 to $1,000 and our power bill went from $800 to $1,000. That is a monthly savings of $3,800 every month and We only paid a little over $4,000 for the heat pump. Thanks again for all of your help and support. Ken Jandy AE3000TR, Kirkland, WA, 200

June 2008, New Brunswick, Canada

CLICK HERE TO SEE GUY'S PICTURES Guy purchases his heat pump from us in 2005. This is the original email that we received from him: Good morning Marcus,  I received the heat pump yesterday, everything is fine, I'm going to store it in my garage for the winter and then install it in the spring.  I'll keep you posted on how that goes and maybe send some pictures as well.  Again I thank you very much for all your help with my order from the selection of the unit to the delivery.  If anyone is looking for a heat pump I'll be sure to send them your way.  This was the first major purchase I made over the internet from the United States and between my customs brokers and you the transaction and delivery went flawlessly.  Guy guy.richard@rogers.com Heat Siphon HP5.0, New Brunswick, Canada On June 2008, we received another email from him with some pictures and an update: Hello Marcus, I purchased my heat pump from you a few year ago and finally got some pictures taken of the pool.  I thought I would send some.  We're starting our third season with the pool and the heater is worth every cent.  I started the heat pump and within 48 hours the water went from the low 60s to 84 degrees, something my pool guy told me it would take 3 to 4 days.  Anyway just thought I would update you and tell you how pleased we are with your products and service. Guy guy.richard@rogers.com

May 2008, BC Canada

CLICK HERE TO SEE PETER'S PICTURES Hi Jason:  I wanted to let you know I have received the Heat Siphon and had it professionally installed last week.  My main hesitation prior to ordering was the noise it may cause.  My experience with house heat pumps was that they seemed excessively noisy.  As you explained by phone, the Heat Siphon is relatively quiet with the Scroll compressor.  I may not have to put in any hedges or other sound dampening measures as I had anticipated.  My neighbors have indicated the noise does not bother them either, so all went according to plan.   The pump works just as I had imagined.  I have a 18X36 sized pool I keep it covered with a solar cover.  Air Temperature when I started up was 60 F and the Pool temp was 66 F at 9 pm on Tuesday.  By 9 pm Wed, the pool was 75 F and air temp was 60 F.  By Thursday morning at 7 am the pool was 79 F .....and by that evening I was looking at 82 F. Over the week-end  I only had to run it only once by the day to maintain the temperature in the low 80s ( weather has gotten much better). It hasn't been below 80 F for over a week which is the first time in 13 years.  We have been using the pool more in the last week than all of the last 2 years.   Thanks again for all your help   Peter seaoter@telus.net May 2008, Heat Siphon SX5.0, Vancouver Island, BC, Canada

March 2008, MD

Marcus:  The Heat Pump arrived on Friday.  The trucking company was great.  They pushed the unit right into the garage for now.  The unit is a little larger than I anticipated.  I would be happy to write a testimonial to your wonderful service to post to your website. Thanks again. Bill Bill.Sheridan@marriott.com Solarium 105TI, Frederick, MD  March 2008

February 2008, SC

Greetings, Just wanted you to know what a fantastic experience we had with your company.  Jason turned the order in less than 24 hours!  My son and some of his friends were going to Hilton Head for the weekend and had offered to install the heat pump.  I called Jason on Thursday and he had the pump delivered the next day!  There was a lot more effort on his part that I won’t go into, but he did a fantastic job.  My son and two of his friends hooked up the new pump in about 3 hours (mostly spent humping the heavy equipment and going to the hardware store).  They were not professional installers, just good at home improvement projects.  It was up and running that day and by the next day, they were swimming in a very warm pool!  Buying from you saved me $3000.00 over the local dealer price.  My dealer offered to install the heater if I bought it on line for $1400.  That seems like a lot for 3 hours work.  I’m not against anybody making a fair profit, but who wants to be ripped off? You guys did a fantastic job.  Feel free to use my email.  Please also thank Jason for his exceptional service  Best regards, Wayne Jandy AE2500TR, Hilton Head, SC February 2008

December 2007, FL

CLICK HERE TO SEE JIM'S PICTURES Hi Marcus, My SX5.0 is installed and keeping the pool at 87 degrees, I lose about 4 degrees overnight with the cover on but after less than 2 hours running, I’m back to 87 again. I haven’t gotten my electric bill yet but I think it will be reasonable. The installation went very easily, I did have an electrician friend help with the electrical work though. I am very happy with my experience buying from you. Even though everything was done by internet or phone, I am really reminded of the way it used to be buying things from my small town business friends years ago. I felt that you were truly interested in seeing that I had a good experience and would do what was necessary to make my experience a pleasant one. Everything went exactly as planned, thank you and keep up the good work. I’ve attached several pictures, one with Oliver, our King Charles Spaniel, checking out the installation and a shot of the pool area decorated for Christmas. Thanks for making this a pleasant and lowest cost experience.  Merry Christmas and Happy New Year, Jim jwhandley@earthlink.net Heat Siphon SX5.0, Cocoa Beach, FL  December 2007

December 2007, CA

CLICK HERE TO SEE JEFF'S PICTURES Marcus, The Rheem 8300 TIPD is now installed and running. Thank you for your valuable information and experience which helped me choose the right heat pump.  I will attach a few photos for you to post on your site. The installation is in La Quinta, CA near Palm Springs. In 60 degree weather with 45% humidity the heater was raising my 55 degree pool water by two degrees per hour and on a separate test with the same weather conditions my spa water was raised by 18 degrees per hour.  I am very pleased with the performance and look forward to not having those high propane bills! Jeff jeff@citiland.com Rheem 8300TIPD, La Quinta, CA  December 2007

November 2007, TX

CLICK HERE TO SEE BILL'S PICTURES 3-19-08 Hello Jason, Thanks for all the help I received from you and Mr. Miller in my purchase of a Heat Siphon SX5.0 heat pump.  The quality of your service was exceptional.  Also, I could not be more pleased with the performance of the unit.  I received it in November, hooked up the piping then, but I did not get around to doing the electrical hook-up until last weekend.  Nothing was very difficult, and my electrical work needed only a minor adjustment to pass inspection - not too bad for an accountant.  All materials, piping and electrical, were under $300.  I turned the unit on at 4 PM Saturday with pool water at 68 degrees and no cover.  Sunday morning the water was 76 degrees.  Monday morning it was 88 degrees.  I thought I'd see if it would go to 100 just for the heck of it, but when my wife thoughtfully suggested this might not be good for the pool plaster, I shut it down at noon on Tuesday pushing 96 degrees.  I have no doubt it would have gone to 100.  It's amazing, and I love it.  This is a new toy I'm really going to enjoy.  Thanks again. Bill billmk@sbcglobal.net 3-30-08 Thanks Jason, Based on the numbers other companies advertise on their web sites, it appears 6.0 kilowatts is about correct for this size heater.  I have been keeping the pool at 90 degrees! - what my daughter and grand children like.  With a cover that I did decide to buy last weekend, I only have to run the heater for three to four hours a day in this weather, overcast days in the high sixties to low eighties and nights mid forties to mid sixties.  I run the pool pump from 11 am to 7 pm.  The heater runs from 11 am until 2 or 3 pm and doesn't come on again until the next day.  Maybe $3 to $4 a day at 12 cents/kilowatt plus taxes?  We'll see when I get the electric bill.  When the sun comes out to stay and the air begins to hang around 80 more consistently, I'll start backing off on the temperature. I don't think the heater will be running much at all.   Of course, by May it will be off until late September.  I couldn't be more pleased and impressed. Bill billmk@sbcglobal.net Heat Siphon SX5.0, Cypress, TX  November 2007

November 2007, FL

CLICK HERE TO SEE PAULA'S PICTURES Marcus, We have our new heat pump in and love it !!  What a cost saver and it works so fast and efficiently with our spa and pool.  Your company was very personable and we appreciate all the help you gave us!  Thanks for everything ! Paula paulamonfort@hotmail.com Heat Siphon SX5.0, Winterpark, FL November 2007

November 2007, NY

CLICK HERE TO SEE JOEL'S PICTURES Hi Marcus: Here are a couple pictures of the Rheem heat pump we bought last spring.  It's in a novel application as a heat-recovery machine in a solar greenhouse.  The 3000 square foot greenhouse has no other heat source, even though it often gets below zero here in the mountains of New York.  The heat pump takes heat out of the indoor air during the day and stores it in a 5000 gallon tank, where it is used for night-time heating via pipes cast into the concrete floor.  During the summer the heat is used to make hot water for a nearby hotel.  A side benefit is free cooling of the greenhouse, reducing the amount of ventilation we need. I mounted the heat pump on an overhead rack to keep it above head level, and to get the warm air from the top of the greenhouse.  It's visible on the upper right in the second picture. Joel T. jthomson@rifton.com Rheem 5100, Elka Park, NY  October 2007

September 2007, Goshen, Indiana

CLICK HERE TO SEE GEORGE'S PICTURES Marcus,             I have just finished installing my Jandy AE3000T heat pump.  The instructions were excellent and all went very well.  It will be about six months before swimming season returns to northern Indiana.  I told my pool builder to put me first on his Spring list of pools to open, as I will be ready and cold water will not be a problem.  Thanks again for your good service.  Please see enclosed pictures of the installed unit and place on your website if you wish.  Thank you................George GBarhydt@aol.com Jandy AE3000, Goshen, IN, September 2007

September 2007, Roswell, New Mexico

CLICK HERE TO SEE BOB'S PICTURES Marc, Here are a few photos on my heater setup. The crazy valve setup allows me to disconnect the pump from the heater without losing pool operation. Should you want more information on the dome or from me please call me or email me. Thanks for the in sight on the heater operation. Bob rserrano@dfn.com Jandy AE2500, Roswell, New Mexico, September 2007

July 2007, Acton, MA (Follow up letter after purchase in 2005)

It was a pleasure dealing with Marcus when purchasing our Heat Siphon SX5HP.  Besides having the best prices by far, Marcus is very patient, answering all questions in your investigation phase and he is a no pressure salesman.  He never pressures you to make a sale.  When you are ready to buy, he will sell you what you just want.  He does not promote a deluxe model with added bells & whistles unless that is what you want.  He will make recommendations if you ask, but he leaves the ultimate decision up to you.  It is a pleasure to deal with Marcus.  He takes the apprehension out of buying such a costly product over the internet.  Just as important as purchasing from a reputable dealer (which Marcus undoubtedly is), it is just as important to purchase a quality product backed by a solid warranty from a reputable and responsive company.  We are very happy with our choice of the Heat Siphon and with the support from "ThermoAmp" (the parent company).  While you hope to have a fault free product and to never have to make a warranty claim, it is reassuring when it happens that the company you are dealing with is reputable and responsive.   Our unit wouldn't start after the first winter.  Heat Siphon did not have any authorized repair representatives in our immediate area, so they asked me if I knew of anyone that could service their unit.  I recommended the company that has the contract on our home's central A/C units.  Without any further questions or paperwork, Thermo Amp contacted them, gave them authorization to investigate and to repair the problem with my unit and faxed them all the necessary documentation.  They even handled the billing directly.  I never even saw an invoice!   I could not have encountered a more reputable and responsive company.  So, I highly recommend Marcus to purchase your unit from and from personal experience, I can recommend Heat Siphon as a quality product backed by a reputable and responsive company.   Larry H. soling_sailor@yahoo.com Heat Siphon SX 5.0 , Acton, MA May 2005

March 2007, Palm Coast, FL

CLICK HERE TO SEE SAL'S PICTURES Marc, It has been a few months since we installed the heater. The installation went very smoothly. The old heater was an ... (name withheld but we don't stock that product) and latest 15 years. It never functioned as well or as economically as the sx 5.0 heat siphon. The first time we turned it on the water temp. was 78 degrees and it brought the temperature up to 90 degrees in approximately 4 hours. Amazing. The electrical hookup was a snap. The plumbing was much simpler than the old one. I want to thank you for your help in determining the correct heater for us and the quick, on time delivery. Attached are three photos. Two showing the installed heater and one of our pool. Sal Saldemarco@aol.com Heat Siphon SX 5.0, Palm Coast, FL

February 2007, Miami, FL

We received the unit today, less than 24 hours after I ordered it! How did you get it here so fast? It seems intact, but obviously I won't know if it's o.k. until I have it installed. Thanks for your help. Kenneth kennethkarpmd@hotmail.com Jandy AE2500TR, Miami, FL February 2007 Dear Kenneth: Thank you again for using my company. We don't fool around with shipping. We used a Star Trek transporter to beam it to you.  I hope that you and your family enjoy your warm water. Sincerely, Marcus Miller, President www.poolheatpumps.com 360 568 3718 Office

February 2007, Elizabeth City, NC

CLICK HERE TO SEE PAUL'S PICTURES Hello Marcus, Just wanted to let you know that I successfully installed my Heat Siphon today, there were no problems and I finished in about 3 hours.  I wanted to submit to you some photos for your web site.  The customer service at your company is outstanding and I tell everyone about you and your company.  This was the reason I came back to buy my second heat pump.  Well take care and thanks for the great service, and I’m now ready for spring to enjoy this new baby.  :) Sincerely, Paul p.hilliard@roadrunner.com Heat Siphon DHP5.0, Elizabeth City, NC, February 2007

January 2007, Palm Bay, FL

CLICK HERE TO SEE THOMAS PICTURES Thomas bought his Heat Siphon for his villa in Cypress last march 2006. This month we received this great testimonial from him... Marcus, You must have steadfast determination to embark on a project like this when you own a holiday villa in North Cyprus, but the result is spectacular year round swimming over the Mediterranean Sea! (see photo).  We ordered the single phase 50 Hz Heat Siphon SX 5.0 with scroll compressor on March 14 and arranged for air freight to Larnaca airport via AIT worldwide logistics.  After some UK flight routing problems, the unit arrived at Larnaca on March 20, but required a further week before completion of customs clearance formalities.  On March 27 I had made arrangements for collection at the dock, but the local freight forwarding company had inadvertently dispatched the unit on a delivery truck with the wrong address.  Driving around the island with mobile phone soon wrangled the truck down in a local retail park to transfer the unit onto my truck.  Driving across the Turkish controlled border proved to be very interesting as they took a decision on how much duty to charge me.  After considerable debate and discussion with head office, they eventually waved me through without paying any duty (which was wonderful as I had already paid European Union duty at South Cyprus customs!).  Arriving to the villa I was fortunate to have some neighbors come across to help me move the Heat Siphon onto the concrete foundation.  Beyond that, it was a simple matter of running underground electrics, making plumbing connections (although drilling through reinforced concrete required some rather serious air drill equipment!), and commissioning the unit.  Within 72 hours we had the pool up to a very cozy 82 F and all the children in the estate were laughing and having a great time.  It was a joy to see the dream come true – the first heat pump in North Cyprus! While the logistics of air freighting a heat pump all the way from America to a remote region such as North Cyprus can be tedious and difficult, I must praise Marcus and the AIT team for their follow-up and support.  I really want to thank Marcus for including some critical PVC fittings to help complete the installation, for if he hadn’t, I doubt I would have found them on the island.  I priced heat pumps in Europe before contacting Poolheatpumps.com and found that even with shipping and customs costs, I was saving money by doing business with Marcus.  Thomas trut@vvm.com http://www.esentepe-seaview.com/index.html Heat Siphon SX5.0, Moscow, Russia, March 2006

January 2007, Palm Bay, FL

CLICK HERE TO SEE BOB'S PICTURES Here are some picture of our pool before and after the heat pump install, we had 84 degree water in less than 24 hours. Bob. aaa2a1219@gmail.com Heat Siphon SX5.0, Palm Bay FL, January 2007

January 2007, Lexington, OH

Dear Mr. Miller  I ordered my heat pump(sx3.25) on Thursday after 3:00 pm and the trucking company called Friday morning to tell me it would be here Monday morning. That's the quickest processing time I have ever herd of. I was checking the Heat siphon web sight and they claim I will need at least 25 lbs pressure to operate this system. I have a new 3/4 pump and it runs 11-21 and calls for back wash at 21. what would be your suggestions to raise this to 25 lbs of pressure. I really didn't think I would have to buy a new pump also. Thanks for the great processing time. Thanks for your help Richard Rdwmgb@aol.com Heat Siphon SX3.25, Lexington, OH, January 2007 Dear Richard: Thank you for writing back to me and the kind words about my shipping time. We try not to fool around.  I hope that you and your family are well and had a great New Year. You need 25 gallons per minute not pressure. I would rather see 50 GPM.  Unless you have too many fittings or a restriction a 3/4 HP pump will work well. The worst that could happen is that you need to get a 1 HP or 1.5 HP but that doesn't happen very often. If the flow is not enough the heat pump won't turn on. You should be OK. Keep your filter clean. I am here if you need me. Sincerely, Marcus Miller Dear Mr. Miller Thanks for pointing out that was GPM and not pressure. It takes a big load of my mind as I was looking at specs on my pump and it sounded low. Thanks again I can see why you have so many satisfied clients. Thanks again Richard

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